Business process improvement by means of Big Data based Decision Support Systems: a case study on Call Centers
2015
Online
academicJournal
Titel: |
Business process improvement by means of Big Data based Decision Support Systems: a case study on Call Centers
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Autor/in / Beteiligte Person: | Vera-Baquero, Alejandro ; Colomo-Palacios, Ricardo ; Molloy, Owen ; Elbattah, Mahmoud |
Link: | |
Veröffentlichung: | 2015 |
Medientyp: | academicJournal |
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